The Good News First
Your online eFootball game data (your players, GP and coins) is saved on Konami's servers, not on your device. Breaking your phone, deleting the app or switching consoles does not delete it. What you need is a way back in: on mobile, data linked to a KONAMI ID (or Game Center/Google Play); on console, the same PlayStation or Xbox account. Mobile and console data are separate and cannot be transferred between each other.
What Data Is Stored Where — Full Breakdown
Understanding where each type of data lives tells you exactly what is at risk and what is not.
Safe as long as you can still log in to the account
Transfers between iOS and Android with a KONAMI ID
Not affected by device issues, but coins do not transfer between iOS and Android
Part of your online game data
Part of your online game data
Part of your online game data
Re-downloaded on reinstall
Minor, easy to reset manually
Back up the SaveData folder yourself; Konami cannot restore it
Real Data Loss Risks — What Can Actually Go Wrong
These are the real scenarios where eFootball data loss occurs. Most are preventable with basic precautions.
Unlinked mobile data
If you never set up Link Data and then delete the app, reset the device or lose it, a normal data transfer is impossible. Konami's FAQ says to send an enquiry form from the title menu, and recovery is not guaranteed.
Losing KONAMI ID details
If you forget your KONAMI ID or password, use the reminder function at my.konami.net. Losing access to the registered email as well makes recovery much harder.
Registered email account hacked
If a hacker accesses your email, they can reset your KONAMI ID password. Secure your email with two-step verification first.
Account suspension or termination
Konami may suspend or terminate accounts that break its Terms of Use, and it does not have to refund coins or items when it does.
Deleted PC save folder
On Steam and Xbox on PC, offline-mode save data sits in a folder on your PC. Konami says it cannot restore data lost through accidental deletion or overwriting.
5 Steps to Protect Your eFootball Data
Complete all five steps today. Together they cover the most common ways players lose access to their data.
Link your mobile data to a KONAMI ID
CriticalIf your mobile data is not linked, it is at risk. Go to [Extras] > [Support] > [Link Data] and link a KONAMI ID (Game Center or Google Play also work, but only a KONAMI ID lets you move between iOS and Android). Konami's FAQ notes you cannot change the KONAMI ID once linked, and asks you to keep the registration confirmation email. Console players are covered by their PlayStation or Xbox account.
Use a strong, unique password
CriticalUse a long password with mixed case, numbers and symbols on your KONAMI ID and your console account. Do not reuse a password from any other account. A compromised password can mean a lost account.
Turn on two-stage authentication
CriticalKonami recommends setting up two-stage authentication for your KONAMI ID in My KONAMI (my.konami.net). Turn on two-step verification for your PlayStation or Xbox account too.
Keep your registered email secure and current
EssentialThe registered email is your account recovery lifeline. Enable 2FA on the email account itself. Update the email if you change providers.
Store your login details safely (and back up PC save data)
EssentialKeep your KONAMI ID and console account details in a password manager (Bitwarden, 1Password) or a secure offline note. On Steam or Xbox on PC, copy the eFootball SaveData folder (in Documents\KONAMI\eFootball) to another location, as Konami's FAQ advises.
PS5-Specific: Cloud Save, Deactivation, and Console Changes
PS5 players have additional considerations when changing consoles or using PS Plus cloud saves.
PS Plus Cloud Save
PS Plus cloud saves only cover what the console stores locally. Your core eFootball data is already on Konami servers, so cloud saves are a secondary layer, not the primary protection.
Changing PS5 Consoles
Before selling or replacing your PS5: turn off Console Sharing and Offline Play for your account (Settings → Users and Accounts → Other), then factory reset. On the new console, sign in with the same PlayStation account and your eFootball data is there.
PS5 and PS4 Share Data
Konami's FAQ says PS5 and PS4 share data when you sign in to the same account. On Xbox, data is shared between Xbox Series X|S, Xbox One and Xbox on PC.
Console vs Mobile
Console and mobile progress are separate. Konami's FAQ says data cannot be transferred between the mobile and console versions, so secure each account on its own.
Buying an Account? Secure It on Day One
On eFootball Market your payment is held in escrow while you log in, change the email and password, remove links you do not control, and check the players, team strength and coins match the listing. Only then do you confirm and the seller is paid; if something is wrong, you open a dispute for an admin to review. We cannot check whether a previous owner could still recover the account, and buying accounts is against Konami's Terms of Use.
Frequently Asked Questions
Is eFootball game data stored on Konami servers or locally?
Your online eFootball game data (players, GP, coins and progress) is saved on Konami's servers against your User ID, according to Konami's Terms of Use. Breaking your phone or deleting the app does not delete it, but you need a way back in: on mobile, link your data to a KONAMI ID (or Game Center/Google Play) under [Extras] > [Support] > [Link Data]; on console, sign in with the same PlayStation or Xbox account. On Steam and Xbox on PC, save data for offline modes is stored on your PC and you have to back it up yourself.
Does PS5 cloud save protect my eFootball data?
PS Plus cloud saves only cover what the console stores locally. The important eFootball data (players, GP, coins) is already stored on Konami's servers, and Konami's FAQ says console players share data by signing in to the same account (PS5 and PS4 share data this way). Keeping your PlayStation account secure matters far more than cloud saves.
What happens to my eFootball data if I delete the app?
Deleting the app does not delete the game data saved on Konami's servers. On mobile, you get it back by using [Data Transfer] on the title screen with the KONAMI ID, Game Center or Google Play account you linked. If you never set up Link Data, Konami's FAQ says to send an enquiry form ([General Contact] > [Enquiry Form] > [I can't restore my account using a data transfer]), and recovery is not guaranteed. On Steam and Xbox on PC, offline-mode save data lives in a folder on your PC, and Konami cannot restore it if it is deleted.
Can I lose my eFootball account data permanently?
Yes, in a few situations: 1) Konami suspends or terminates the account for breaking its Terms of Use, 2) you never linked your mobile data and the enquiry form cannot restore it, 3) you lose access to the linked KONAMI ID and its email, or to your console account, and cannot prove ownership, or 4) you delete the offline-mode save folder on PC without a backup. Forgotten KONAMI ID details can usually be recovered with the reminder function at my.konami.net.
How do I make sure my eFootball data is safe before selling my PS5?
Before selling your PS5: 1) Make sure you know the sign-in details of your PlayStation account, 2) Turn off Console Sharing and Offline Play for your account on that PS5 (Settings → Users and Accounts → Other → Console Sharing and Offline Play), 3) Factory reset the console. Your eFootball data stays on Konami's servers, and you continue on a new PS5 or a PS4 by signing in with the same PlayStation account.
What data can I NOT recover if my eFootball account is gone?
If an eFootball account is lost for good (terminated or unrecoverable), you lose everything tied to it: your signed players (Epic, Legendary and others), their development, your GP and coins, and your eFootball League progress. Konami's Terms of Use say it does not have to refund Virtual Currency or items after a suspension or termination. That is why account security (a strong password and two-stage authentication on your KONAMI ID) matters.