eFootball MarketplaceeFootballMarket
Help

Help and Support

For a problem with an order, open the order's transaction page and use its chat or the dispute button, so the conversation stays attached to the order. For anything else, email support@efootballmarket.com.

Help topics

Buying an accountFinding an account, checking it and placing an order.Selling an accountListing an account, fees and getting paid.PaymentsPaying with USDT (TRC-20) or by card where offered, and prices in USD.Escrow and buyer protectionHow escrow, refunds and disputes work.Account transfer and linkingMoving and securing an account after you buy it.Bans and Konami rulesKonami rules and what can get an account banned.Trust and safetyStep by step through escrow, what we check, and the warning signs of an account scam.

Contact support

Order problems: the seller did not deliver, the login does not work, or the account does not match the listing. Do not confirm the order. Open a dispute from its transaction page and add screenshots. An admin reviews it and can refund you.

USDT payment not confirmed yet: an admin checks USDT payments, usually within 1-2 hours of you submitting the transaction hash. Make sure you sent it on the TRC-20 (TRON) network.

Report a seller, buyer or listing: email support@efootballmarket.com with a link to the profile or listing and what happened.

Delete your account or data: follow the steps on the data deletion page.

Common questions

How do I buy an eFootball account?

Find an account on the marketplace, check its team strength, players, platform and seller rating, then click Buy. You pay into escrow, the seller hands over the login, you check the account and change the credentials, and you confirm. The seller is paid only after you confirm.

How do I pay with USDT?

Choose USDT at checkout, send exactly the shown amount to the TRC-20 address on the payment page, then submit your transaction hash. An admin verifies the payment, usually within 1-2 hours. Only use the TRC-20 (TRON) network; sending on another network loses the funds.

What if the account is not as described?

Do not confirm the transaction. Open a dispute from the transaction page and explain what is wrong with screenshots. An admin reviews the chat and evidence and can refund you.

Can I get a refund?

Yes, if the seller cannot deliver or the account does not match the listing and you open a dispute before confirming. Once you confirm the transaction the payment is released and the sale is final, so check the account first.

How long does it take to receive an account after buying?

Most handovers happen within a few hours once payment is confirmed, because the seller has to share the login details through the transaction chat. USDT payments are checked by an admin within 1-2 hours. Your money stays in escrow until you confirm the account works.

How do I secure an account after buying it?

Change the password, change the linked email to your own, enable any available verification, unlink logins you do not control, and log out of other devices.

How much does it cost to sell an account?

Listing is free. When a sale completes, a 5% platform fee and a 2% escrow fee are deducted from the sale price before payout. If the sale does not complete, you pay nothing.

How do I get paid after selling?

Once the buyer confirms the account, the transaction is completed and your payout (sale price minus fees) is released. Make sure your payout details are correct in your profile.

How do I contact eFootball Market support?

Email support@efootballmarket.com or message the team on the eFootball Market Facebook page. For a problem with an order, open the transaction page and use its chat or the dispute button so the conversation stays attached to the order.

See every answer on the full FAQ.