eFootball Account Recovery Guide
Get Your Account Back in 2026
Step-by-step guide for every recovery scenario — forgotten password, lost email access, and hacked accounts. Plus how to protect your account from ever needing recovery again.
Which Recovery Scenario Are You In?
Find your situation below for the exact steps to follow.
Getting the Best Result from Konami Support
Konami support handles high volumes. These steps make your case as strong as possible and reduce back-and-forth delays.
Include your exact Konami ID username in the ticket
Not just your email — the actual Konami username/handle.
Attach purchase receipts as proof of ownership
Any payment confirmation email for coins, passes, or DLC purchased for this account.
State your platform clearly (PS5/Mobile/PC)
Konami handles accounts differently per platform. Be specific.
Mention your approximate account creation date
Even a rough month and year helps them locate the right account in their database.
Be concise in the ticket — one clear issue per ticket
Do not submit multiple overlapping tickets. One clear, detailed ticket gets resolved faster.
Follow up if you hear nothing for about a week
Reply to your original ticket rather than opening a new one. This keeps the case history intact.
Prevent This from Happening Again — Security Checklist
Five actions that eliminate almost all account loss risk. Complete these today — not later.
Turn on two-step verification where offered
EssentialUse it on your email account and on any Google, Apple or PlayStation login linked to eFootball. Check your KONAMI ID settings for any extra security options; where you have a choice, an authenticator app is generally safer than SMS.
Use a strong, unique password
EssentialAt least 12 characters with mixed case, numbers, and symbols. Never reuse passwords from other accounts. A compromised email password leads to a compromised Konami account.
Keep your registered email secure and up to date
EssentialYour email is the master key to your Konami account. Turn on two-step verification on your email first.
Never share credentials with anyone
HighAccount sharing services, coaching services, or "pro players" asking to use your account are all risks. Anyone who has your password has your account.
Change email and password immediately after buying an account
HighIf you buy an eFootball account, the first action must be updating the registered email and password. Until you do this, the previous owner can reclaim it.
Thinking of Starting Again with Another Account?
If recovery is taking too long or the account value was low, some players buy another account. On eFootball Market your payment is held in escrow until you have changed the email and password, removed old links and checked the account. The site cannot check who originally owned an account, and buying accounts breaks Konami's Terms of Use.
Frequently Asked Questions
How do I recover my eFootball account if I forgot my password?
To recover an eFootball account after forgetting your password: 1) Open the KONAMI ID login screen (in the game or on Konami's website), 2) Choose the forgotten password option, 3) Enter the email address registered to your Konami account, 4) Check your email for a reset link (also check spam), 5) Follow the link to create a new password, 6) Log in with the new password. If you no longer have access to the registered email, you need to contact Konami support directly.
How do I contact Konami support to recover my eFootball account?
To contact Konami support for account recovery: 1) Visit the official eFootball support page at https://www.konami.com/efootball/support/cs/en/, 2) Find the account or login section and the contact option, 3) Describe that you cannot log in or that your account was taken, 4) Include your Konami ID, registered email, and as much verification information as possible (account creation date, platform, transaction IDs from any past purchases), 5) Wait for a reply. Konami does not publish response times, so be patient and keep everything in one ticket.
What information do I need to recover my eFootball account from Konami?
To successfully recover your eFootball account from Konami, provide as much of the following as possible: Konami ID (username), registered email address, approximate account creation date, any purchase transaction IDs from eFootball coins or passes, platform (PS5, mobile, PC), and region. The more details you provide, the faster and more likely a successful recovery. If you made any in-game purchases, those transaction IDs are particularly strong proof of ownership.
What do I do if my eFootball account was hacked?
If your eFootball account was hacked: 1) Immediately change the password if you still have access to the registered email, 2) Turn on any extra login security your Konami ID or linked account offers, 3) Change the registered email to a more secure address, 4) Contact Konami support, say the account was compromised, and include all details, 5) Check if the registered email account itself was also compromised — if so, secure your email first. Whether lost items can be restored is up to Konami, so ask in your ticket.
How long does eFootball account recovery take?
A simple password reset by email usually takes only minutes. Cases that need Konami support take longer: Konami does not publish response times, and in our experience replies can take several days, more for hacked accounts or lost email access. While waiting, document all the information you have about the account and reply to the same ticket rather than opening new ones.
How do I prevent losing my eFootball account in the future?
Five steps to protect your eFootball account: 1) Use a strong, unique password of at least 12 characters, 2) Turn on two-step verification wherever it is offered — on your email account and on any login (Google, Apple, PlayStation) linked to eFootball, 3) Keep your registered email address up to date and secure, 4) Never share your login credentials with anyone, 5) Never use account-sharing services or enter your credentials on unofficial sites. If you buy an account from a marketplace, change both the password and email immediately after receiving access.
Related Guides
How to Trade eFootball Accounts Safely
Protect yourself when buying or selling.
eFootball Account Linking — Cross-Device Progress
How to properly link your Konami ID across platforms.
eFootball Backup & Data Protection Guide
How to protect your account data from loss.