eFootball Account Recovery Guide
Get Your Account Back in 2026
Step-by-step guide for every recovery scenario — forgotten password, lost email access, and hacked accounts. Plus how to protect your account from ever needing recovery again.
Which Recovery Scenario Are You In?
Find your situation below for the exact steps to follow.
Getting the Best Result from Konami Support
Konami support handles high volumes. These steps make your case as strong as possible and reduce back-and-forth delays.
Include your exact Konami ID username in the ticket
Not just your email — the actual Konami username/handle.
Attach purchase receipts as proof of ownership
Any payment confirmation email for coins, passes, or DLC purchased for this account.
State your platform clearly (PS5/Mobile/PC)
Konami handles accounts differently per platform. Be specific.
Mention your approximate account creation date
Even a rough month and year helps them locate the right account in their database.
Be concise in the ticket — one clear issue per ticket
Do not submit multiple overlapping tickets. One clear, detailed ticket gets resolved faster.
Follow up after 7 days if no response
Reply to your original ticket rather than opening a new one. This keeps the case history intact.
Prevent This from Happening Again — Security Checklist
Five actions that eliminate almost all account loss risk. Complete these today — not later.
Enable Two-Factor Authentication (2FA)
EssentialThis alone stops nearly all unauthorised access. Set it up at id.konami.net → Security Settings. Use an authenticator app, not just SMS.
Use a strong, unique password
EssentialAt least 12 characters with mixed case, numbers, and symbols. Never reuse passwords from other accounts. A compromised email password leads to a compromised Konami account.
Keep your registered email secure and up to date
EssentialYour email is the master key to your Konami account. Enable 2FA on your email first, then on your Konami ID.
Never share credentials with anyone
HighAccount sharing services, coaching services, or "pro players" asking to use your account are all risks. Anyone who has your password has your account.
Change email and password immediately after buying an account
HighIf you buy an eFootball account, the first action must be updating the registered email and password. Until you do this, the previous owner can reclaim it.
Frequently Asked Questions
How do I recover my eFootball account if I forgot my password?
To recover an eFootball account after forgetting your password: 1) Go to the Konami ID login page (id.konami.net), 2) Click "Forgot Password", 3) Enter the email address registered to your Konami account, 4) Check your email for a reset link (also check spam), 5) Follow the link to create a new password, 6) Log in with the new password. If you no longer have access to the registered email, you need to contact Konami support directly.
How do I contact Konami support to recover my eFootball account?
To contact Konami support for account recovery: 1) Visit support.konami.com, 2) Select eFootball as your game, 3) Choose "Account Issues" and then "Cannot Log In", 4) Submit a ticket with your Konami ID (username), registered email, and as much verification information as possible (previous password hint, account creation date, transaction IDs from any past purchases), 5) Response times typically range from 2-7 business days. Be patient — Konami support handles high volumes.
What information do I need to recover my eFootball account from Konami?
To successfully recover your eFootball account from Konami, provide as much of the following as possible: Konami ID (username), registered email address, approximate account creation date, any purchase transaction IDs from eFootball coins or passes, platform (PS5, mobile, PC), and region. The more details you provide, the faster and more likely a successful recovery. If you made any in-game purchases, those transaction IDs are particularly strong proof of ownership.
What do I do if my eFootball account was hacked?
If your eFootball account was hacked: 1) Immediately change the password if you still have access to the registered email, 2) Enable 2FA on your Konami ID, 3) Change the registered email to a more secure address, 4) Submit a Konami support ticket marked as "Account Compromised" with all details, 5) Check if the registered email account itself was also compromised — if so, secure your email first. Konami can flag suspicious activity on an account and in serious cases restore lost items.
How long does eFootball account recovery take?
Simple password recovery via email takes 5-15 minutes. Konami support ticket responses for account recovery typically take 2-7 business days. In complex cases involving hacked accounts or lost email access, the process can take 1-3 weeks. There is no way to escalate the timeline significantly — Konami support does not offer emergency or priority access. While waiting, document all the information you have about the account.
How do I prevent losing my eFootball account in the future?
Five steps to protect your eFootball account: 1) Use a strong, unique password of at least 12 characters, 2) Enable Two-Factor Authentication (2FA) on your Konami ID — this alone stops 99% of hacks, 3) Keep your registered email address up to date and secure, 4) Never share your login credentials with anyone, 5) Never use account-sharing services or enter your credentials on unofficial sites. If you buy an account from a marketplace, change both the password and email immediately after receiving access.
Related Guides
How to Trade eFootball Accounts Safely
Protect yourself when buying or selling.
eFootball Account Linking — Cross-Device Progress
How to properly link your Konami ID across platforms.
eFootball Backup & Data Protection Guide
How to protect your account data from loss.