eFootball Ban Appeal 2026 - How to Appeal Your Account Ban

Banned from eFootball? Here Is Your Appeal Playbook

Getting banned from eFootball can mean losing months of progress. Konami applies sanctions under the eFootball Terms of Use and does not publish an appeal process, so the best you can do is contact support the official way with clear, honest facts.

Konami does not publish ban lengths, appeal success rates or response times

Mobile players contact Konami from the app: Title Screen menu > [General Contact]

Console and PC players use the General Contact page on Konami's support site

Konami's console enquiry form says it does not respond to enquiries about account sanctions

Include your 13-character User ID, username, email and the date and time in UTC

Common eFootball Ban Reasons in 2026

Cheats, Bots and Third-Party Software

The Terms of Use forbid gaining an unfair advantage with cheats, exploits, automation software, bots, hacks, mods or unauthorised third-party software, including hacked APKs and memory editors.

Exploiting Bugs

Using program defects or bugs to gain a benefit is also against the Terms of Use, even if no outside software is involved.

Frequent Disconnections

Konami FAQ

Konami's FAQ warns that frequently disconnecting from matches may result in restrictions being placed on your account. A poor connection can cause this too, so fix your network before playing PvP.

Selling, Sharing or Trading Accounts

Account IDs and passwords are for personal use only. The Terms of Use forbid selling, gifting, trading or giving access to an account, and real money trading of accounts or items.

Payment Fraud

Using the game for any fraudulent purpose, including with payments made in connection with it, is against the Terms of Use.

Abusive Behaviour

Harassing, threatening or abusing other players breaks the Terms of Use. Players can report others from [Extras] > [User Information] > [Match History] > [User Details].

6-Step Ban Appeal Process

1. Document Everything Immediately

Screenshot the message you see, note any error code, record the date and time (Konami's form asks for it in UTC), and save any recent gameplay recordings.

2. Check for a Message From Konami

Check your email and in-game notices for anything from Konami about the restriction. Find your 13-character in-game User ID and your username, because Konami asks for both.

3. Contact Konami the Official Way

On iOS or Android, tap the menu icon at the bottom right of the Title Screen and choose [General Contact]; Konami does not answer mobile enquiries sent through its website form. On PlayStation, Xbox or Steam, use the General Contact page at konami.com/efootball/support/cs/en/. Be aware that the console form states Konami does not respond to enquiries related to account sanctions.

4. Include Supporting Evidence

Attach purchase receipts, screenshots and anything else that shows the account is yours and how you played. Stick to facts.

5. Wait and Check Your Email

Konami does not publish a response time and may not reply personally. Send one clear enquiry rather than many, and check your email (including spam) for mail from @faq.konami.com.

6. Know Where It Ends

Konami decides sanctions at its discretion under section 14 of the Terms of Use, and says it does not have to refund coins or items after a suspension or termination. If the restriction stays, there is no further official appeal route that we know of.

Do This in Your Appeal

Be polite and professional in all communications with Konami support

Provide specific dates, times, and error codes to help them investigate

Include purchase receipts to prove legitimate account investment

Explain any unusual circumstances (new device, travel, shared WiFi)

Make sure your User ID and username are entered correctly

Avoid Doing This

Do not make false statements; be honest about what happened

Do not send threats; they will not help your case

Do not submit multiple appeal tickets simultaneously

Do not give your login to anyone who offers to "unban" your account for a fee

Do not use aggressive or abusive language in your appeal

Ban Permanent? Know Your Options Before Buying

Some players start again with an account bought from another player. On eFootball Market every listing is reviewed by an admin and your payment is held in escrow until you confirm the account matches the listing, with admin-reviewed disputes if it does not. Bear in mind that buying an account is also against Konami's Terms of Use, and escrow protects your money, not the account's standing with Konami.

Frequently Asked Questions

Can I appeal a permanent eFootball ban?

You can contact Konami, but there is no published appeal process or success rate. Mobile players send an enquiry from the game (menu icon on the Title Screen, then [General Contact]); console and PC players use the General Contact page on Konami's support site. Konami says it applies sanctions under the eFootball Terms of Use, and its console enquiry form states that it does not respond to enquiries related to account sanctions. If you believe a restriction is a mistake, send one clear, honest enquiry with your User ID and the facts.

How long does a Konami ban appeal take?

Konami does not publish a response time, and its console enquiry form says it does not respond to enquiries related to account sanctions, so you may never get a personal reply. Check your email, including spam, and make sure your inbox accepts mail from the @faq.konami.com domain.

What evidence should I provide in an eFootball ban appeal?

Include your 13-character in-game User ID, your username, the email linked to the account, the date and time of the problem in UTC, the exact message you see, screenshots, and any purchase receipts that show the account is yours. Explain honestly what happened; making false statements will not help your case.